Refund Policy

All our products are rigorously checked before dispatching.


We do not accept exchange or returns unless you receive your parcel:

  • in a damaged condition due to error in shipment OR
  • with missing parts due to error in shipment

To be eligible for a return, your item must be unused and in the same condition that you received it, with tags intact if applicable. It must also be in the original packaging and inform us within 7 days of receiving the parcel.


Since all the products at Naina Jain are handmade, certain irregularities are part of the process and do not quality for an error in the product. 

We do not offer refunds. 


If you need to exchange it for the same item, send us an email with your order number at,

Return Address -

Naina Jain

CD-297, Sector 1,
Salt Lake, Kolkata - 700064, West Bengal, India. 

Ph: 033-40611908

The customer will be responsible for paying for the shipping costs while returning the product. We recommend you to use a trackable shipping service and purchasing a shipping insurance. We would not be responsible for the loss of shipment while returning the product, or damage to the product incurred during the same.