All our products are rigorously checked before dispatching.
We do not accept exchange or returns unless you receive your parcel:
To be eligible for a return, your item must be unused and in the same condition that you received it, with tags intact if applicable. It must also be in the original packaging.
Since all the products at Naina Jain are handmade, certain irregularities are part of the process and do not quality for an error in the product.
We do not offer refunds.
If you need to exchange it for the same item, send us an email with your order number at, email@example.com
Return Address -
CD-297, Sector 1,
Salt Lake, Kolkata - 700064, West Bengal, India.
The customer will be responsible for paying for the shipping costs while returning the product. We recommend you to use a trackable shipping service and purchasing a shipping insurance. We would not be responsible for the loss of shipment while returning the product, or damage to the product incurred during the same.